Privacy policy

The trust you place in us is our priority. To continually improve your experience on instinct-premium.com, we collect data about your browsing and use of the instinct-premium.com website. We guarantee the full protection of this personal data. Your shopping experience is, and will remain, completely safe. In accordance with current legislation, we would like to explain how we collect and use your data.

1. IDENTITY OF THE DATA CONTROLLER

In accordance with the amended French Data Protection Act of 6 January 1978, you have the right to access, correct and delete the personal data we hold about you. You can find out at any time what data we have recorded and ask for it to be corrected, blocked or deleted. If you wish to object to the collection, processing or use, in whole or in part, of your data by instinct-premium.com in accordance with this data protection policy, you may send your objection by email to: contact.instinctgrenoble@gmail.com

2. DEFINITION OF PERSONAL DATA

Personal data is any concrete or personal information relating to an identified or identifiable natural person (for example your name, telephone number and address, as well as all the basic data entered when you create your customer account).

Non-private data ("pseudonymised data") is information relating to a particular person or account that is not sufficient to identify that person.

3. DATA COLLECTION

We collect and record data about your browsing whenever you access instinct-premium.com, including when you:

Browse the website
Fill your basket
Create an account
Place or return an order
Subscribe to an alert or newsletter
Write a product review
Complete a form
Contact customer service
Log out

This data is collected in particular through cookies, in accordance with current legislation, and when a customer account is created. Unless stated otherwise, the information requested when you open a customer account is mandatory in order to fulfil an order. The information collected includes (depending on how you use the website): your name, email address, postal address, telephone number, browsing history, browser, the device used to access the website (mobile or desktop) and the referrer URL (the link by which you arrived at instinct-premium.com).

4. USE OF DATA

We use the information collected to:

Improve your overall experience
Make it easier to manage your account
Keep you informed of new products
Contact you
Keep you up to date on the progress of your orders
Carry out satisfaction and opinion surveys
Provide you with personalised advertising content
Prevent and detect fraud
Improve our customer service and the support we give you
Get to know you better and offer you a personalised selection

In general, the personal information you agree to provide allows you to place orders on instinct-premium.com and enables us to run our online sales service, administer our platform and improve our marketing policy.

5. FRAUD PREVENTION

instinct-premium.com reserves the right to verify the personal data provided when an order is placed and to take all necessary measures to check that the account being debited belongs to the person placing the order. To avoid fraudulent payments, proof of identity and/or proof of address may be requested. instinct-premium.com reserves the right to cancel any order that does not satisfactorily pass this verification.

6. SHARING DATA WITH THIRD PARTIES

Your personal information will be passed to third parties only where the law permits, for the purposes of fulfilling and invoicing your order, for instinct-premium.com's own marketing purposes, or if you have previously consented. The service providers we use (carriers, banks, hosting providers, etc.) receive only the data needed to fulfil your order or our contract.

In this context, they may use the data solely to carry out their assignment. We share your personal data only with trusted partners who help us provide our services, provided that they agree to keep this information confidential. We are the sole owners of the information collected on instinct-premium.com: your personal data will not be sold, exchanged or passed to another company without reason or without your consent, outside the scope of use defined above.

Your personal data may be shared with authorised bodies as part of preventive or punitive investigations into illegal activity, fraud, hacking, breaches of our terms of use, and situations involving potential threats to the physical safety of any person, or where we are required to do so by law.

Non-private information may be passed to third parties for marketing, advertising or other purposes.

7. NEWSLETTER AND ALERTS

We send a newsletter and personalised alerts by email or SMS when you sign up to receive these promotional messages. If you no longer wish to receive promotional messages, you can unsubscribe at any time in the "My Subscriptions" section of your account, or by clicking the unsubscribe link at the bottom of every promotional email or in every promotional SMS. Unsubscribing from promotional messages will not stop service communications (order status, etc.).

8. ADVERTISING BANNERS

To keep you informed of new products and items that may interest you, we use the data collected during your visit to display advertising banners on other websites you visit. This data is generally processed using cookies, pixels or web beacons. The aim is to make our advertising more personal and relevant, based on the products you have previously shown an interest in. In this context, we use only pseudonymised data: no personal data is stored in cookies (see section 10).

9. MARKET RESEARCH, SATISFACTION AND OPINION SURVEYS

Data used in studies and surveys, whether collected on the website or sent through a form, is not used for advertising purposes. Nor is it passed to third parties or published. If you take part in a survey, you will be told how your information will be processed and used. You may object, in whole or in part, to the processing of this information at any time by contacting instinct-premium.com using the contact details given at the start of this page.

10. COOKIES

Cookies are small files stored on your device (computer, tablet, telephone) that collect various data to allow exchanges with our system through your internet browser. There are two types of cookie: session cookies, which are deleted as soon as you close your browser; and temporary/persistent cookies, which are stored for a variable length of time even after the browser is closed. Cookies make browsing easier (for example by pre-filling your login details or saving your basket from page to page), improve the security of data processing and provide a better, more personalised shopping experience (recommendations based on your history, etc.).

Cookies are not essential for browsing instinct-premium.com. However, the operation of the website and our services may be limited if cookies are not present. You can set your browser to ask for your permission before storing cookies (see your browser's help for how to do this). If you only wish to refuse cookies from our service providers and partners, you can select "block third-party cookies" in your browser settings.

Cookies allow our system to recognise regular visitors when they access the website, but no personal information is stored in these files. They record only pseudonymised data and communicate with the website in encrypted form.

11. PROTECTION OF INFORMATION

We use a variety of security measures to safeguard your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to carry out a specific task (for example billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

12. LOG FILES

Every access to instinct-premium.com results in your browser transmitting usage data, which is recorded in server log files ("logs"). The recorded data contains the following information: date and time of the visit, name of the website visited, IP address, referrer URL, volume of data transferred, and the product and version information of the browser used.

We analyse this data for server maintenance and optimisation, and to improve the website and related services. It also allows us to detect errors and fix them before they affect the user experience. Finally, this data allows us to prevent denial-of-service ("DDoS") attacks, which can render a website inoperable for a short time by flooding it with requests.

13. SECURE DATA TRANSMISSION

Your personal information is always encrypted before it is passed to our service providers and when you log in to your customer account. We use the TLS (Transport Layer Security) and SSL (Secure Socket Layer) protocols to secure your data. In addition, we protect our website and other systems with technical and organisational measures against the loss, destruction, access, alteration or disclosure of your data by any unauthorised person.