Foire aux questions
Discover the answer to your questions!
WHAT ARE THE DELIVERY TIMES?
2 to 5 business days in Metropolitan France.
(D+1) for Belgium, Spain, and Luxembourg.
2 to 5 business days in Metropolitan France.
D+2 to D+5 for Europe depending on the furthest countries.
D+8 to D+11 for French overseas territories depending on the furthest countries.
Chronopost Express 13' offers you the opportunity to have your package delivered the next day before 1 p.m.
*We will under no circumstances be held responsible for the failure to guarantee delivery within the timeframe proposed by the carrier. Please contact them directly in the event of non-compliance with the delivery terms.
How do I order?
Would you like to place an order? No problem! Simply select your items. Then, add them to your cart and confirm it. Select your payment method and delivery option. The package will be shipped within 24 hours (excluding weekends and public holidays).
WHICH PAYMENT METHODS?
We offer various payment methods:
- Credit card payment (Mollie)
- Bank transfer payment
- Payment in installments (2x, 3x, and 4x free of charge)
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to almost every country in the world.
HOW CAN I RETURN MY ITEMS?
If your items are not suitable, please contact e-commerce support to process your returns.
If there is an error with your order, you have 14 days to notify us, and return shipping costs will be covered by us. If the product is not suitable for you, return shipping costs will be at your expense.
Promotional or sale items cannot be exchanged or refunded.
ARE YOUR PRODUCTS AUTHENTIC?
We guarantee a quality label for every product we offer you. Some brands also provide authenticity QR codes to find the items in question directly on our suppliers' official websites (Stone Island, CP Company and others).
any other problems?
If you are unable to log in, don't panic... Our support team is ready to answer all your requests!
Email: Service-client@instinct-premium.com
